Role :
Tools :
Team :
Client:
Lead Designer
Figma, Figjam, Slack
Product Manager, Software Engineer
Miracle Foundation
Case Managers were battling a dashboard that buried critical information, forcing them to spend 35% of their time navigating the dashboard.
Streamlined information architecture reduced critical paths from 12 clicks to 4.
Case Managers can now spot trends 40% earlier and make decisions 3x faster, ultimately giving them 5+ additional hours per week for what matters most – the children.
Through this project, I discovered how minor design tweaks – like reducing clicks or surfacing key information – could give Case Managers more time with the children who needed them most.
Foster Share helps connect case managers and foster parents ensuring the communication is efforless. But case managers were stuck juggling paperwork and system issues, leaving them with less time to focus on the kids who needed them most.
I mapped out a day in the life of Case Managers to understand their workflow, which helped uncover three key areas where they needed support.
Early conversations with the CTO, Product Owner, and Lead UX Designer shaped our approach. We had constraints, of course – what product doesn't? But I came to see these constraints not as limitations but as helpful boundaries.
The dashboard needed to do more than just show data – it needed to help Case Managers spot patterns and take action before issues grew.
The solution emerged through several iterations and prototypes, each tested with the people who would use it daily.
Most importantly, we listened. We watched. We learned.
The solution emerged through several iterations and prototypes, each tested with the people who would use it daily. I came up with core 4 features:
